Shipping policy

Processing time
All orders are processed within 2 – 4 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping times

• United States: 12–14 business days

• International: 14–21 business days (depending on your country and local customs processing)

Please note: delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors outside our control.

Shipping costs
Shipping charges for your order will be calculated and displayed at checkout. From time to time, we may offer free shipping promotions.

Order tracking
Once your order has shipped, you will receive an email confirmation with a tracking number so you can follow your package.

Delays
We are not responsible for shipping delays caused by carriers, customs, or incorrect addresses provided at checkout. Please double-check your shipping information before placing your order.

Lost or damaged packages
If your package is lost or arrives damaged, contact us immediately at  info@fenobrush.shop . We will work with you and the carrier to resolve the issue as quickly as possible.

International shipping
International customers are responsible for any customs fees, duties, or taxes charged by their local government. Feno is not responsible for these additional costs.